Frequently Asked Questions


What's the difference between Raw Virgin Hair vs Virgin Hair?

Raw virgin hair is the highest grade of hair on the market. The hair is ethically sourced from temples and comes from one donor. The cuticles are aligned in one direction to avoid tangles and matting. The hair is not altered by steam or chemical processing in any way. It is naturally dark and is either straight with a slight wave or wavy.

Virgin hair is chemical free and the hair is collected from multiple donors.The hair is steamed processed to achieve different textures.

One major difference between Raw Virgin and Virgin hair is the fullness and the longevity of the bundles. Raw virgin bundles are fuller and last longer with proper care compared to virgin hair. The price point for Raw Virgin hair is higher, but it pays for itself in the long run.

How long does the hair last?

With proper care, the Raw hair can last up to 3+ years. Virgin hair can last up to 2 years, we recommend referring to our Hair Care Guide for tips.  

How do I care for Raw Virgin Hair?

See our Hair Care Guide for tips and detailed steps.

How much hair do I need?

Depending on the look you want to achieve, we recommend ordering 3 bundles for all lengths to avoid running out of hair. For an install with a frontal, 2 ½ bundles is recommended for a natural look. For an install with a closure or leave out, use 3 bundles for a fuller look. For a full wig, half wig or U-part wig, 2 ½ bundles are needed. Each bundle weighs 3.5 ounces.  

Can I dye or bleach the bundles?

Our hair extensions are 100% human hair so you have the option of dyeing or bleaching the hair. We suggest getting the hair professionally colored or dyed by an experienced colorist. Dyeing may shorten the lifespan of the hair and cause damage if not done correctly.

Does the hair shed?

Our wefts are reinforced with a fold to prevent extreme shedding, but you may experience minimal shedding if any. To minimize this, you can opt to seal your wefts with weft sealer.

Also note, when you first receive your order, you may get several loose strands when running your hands through the bundles. These are loose hairs from the wefting process which is normal.

I am not sure which hair texture I need, can I place a sample order?

We do not sell samples, but you have the option to order one bundle to see which texture is suitable for you. Also, review the product images of the various hair textures we offer.

I’ve placed my order, when will my order ship?

See our Shipping Policy.

Can I return or exchange my order?

See our Return Policy.

Can I pay with my credit card?

Yes, we accept all major credit cards.