Shipping & Returns

 

Shipping Policy:

SHIPPING METHOD

  • All Items are shipped by USPS or DHL depending on the country the package is shipped to.

  • We only Ship USPS Standard domestic shipping for the U.S ( No priority or express shipping).

SHIPPING INQUIRIES/CHANGES

EMAIL US with questions regarding your shipping, delivery or to make changes to your shipping information at:

kleehaircollection@gmail.com

SHIPPING TIMES

  • Orders will ship out the next day

  • We do not ship out orders on Saturdays, Sundays and holidays. (If you order Friday-Sunday, your order will be ship on Monday).

  • All orders may take 1-2 business days to process from the time that you place your order


TRACKING AND DELIVERY

  • Contact the courier (USPS or DHL) directly prior to contacting us if there is a problem with delivery.

  • Please allow 1-2 days for the tracking information to update

  • in some cases, the tracking information may not update but you will still receive your order

  • Please Only contact us after the estimated delivery time and AFTER you have spoken with the courier (USPS or DHL) for assistance.

USPS STANDARD DOMESTIC SHIPPING

  • 6-10 DAY estimated shipping with tracking and delivery confirmation

  • We are not responsible if the package is not delivered in the guarantee shipping times as it make take 1-2 business days to process the order and we cannot be held liable for USPS guaranteed shipping times.

PROCESSING TIME FRAME

  • All orders must be processed before they are shipped. This process can take up to 1 -2 business days.

  • No orders can be guaranteed to ship out the same day as order is placed.

  • We work hard to process all orders quickly, but please take processing time into consideration.

WRONG ADDRESS DISCLAIMER

It is the responsibility of the buyer to make sure that she or he enters the shipping address correctly. We do our best to speed up processing and shipping times, hence there is a very small time gap to cancel/change your order. If you decide to cancel your order or change your shipping address, please write to us at kleehaircollection@gmail.com as soon as you place your order. We will do out best to make the changes, however we cannot guarantee that we will be able to do so. You will be responsible for all additional shipping charges.

U.S Shipping
$7 flat rate

International Shipping
$21 flat rate

 

Return Policy:

Due to sanitary concerns, we do not typically offer exchanges or refunds.

In the event that you experience an issue with your order, feel free to contact us immediately within 5 business days after delivery at kleehaircollection@gmail.com so that we may resolve the problem.

If a return or exchange is accepted, the order must be returned in its original packaging. Hair that has been dyed, cut, washed or modified in any way, will not qualify for a refund or exchange.